by Table of Contents
- Overview of the Change
- What’s New in the Fee Payment System
- Reasons Behind the Reform
- Immediate Impact on Students and Parents
- Step-by-Step Guide to the New Payment Process
- Potential Issues & How to Address Them
- What BISE Lahore Says and What Comes Next
- Conclusion
1. Overview of the Change
The Board of Intermediate & Secondary Education, Lahore, has recently rolled out a new fee payment system for students registering for board-services (such as enrolment, rechecking, migration certificates, etc.).
Rather than allowing multiple banking apps or payment channels, the system now mandates payment through a specific banking application (namely the Habib Bank Limited (HBL) mobile app).
This reform is designed to streamline and digitise the payment process, although it has sparked some concerns among stakeholders.
2. What’s New in the Fee Payment System
Here are the key changes introduced by BISE Lahore:
- Fees for board-services must now be submitted via HBL’s mobile banking app; other banking apps have reportedly been blocked.
- The earlier flexibility of using different banks or payment platforms is curtailed, moving to a single‐platform system.
- The verification and processing of payments have seen delays: many students and parents report having to wait an extra day for confirmation after payment.
- Some applicants are compelled to physically visit the board offices to submit fees or verify payments due to system issues.
3. Reasons Behind the Reform
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Why did BISE Lahore implement this new system? The board has indicated several motives:
- To enhance transparency and accountability in fee collection and banking transactions. According to reports, the board acknowledged this aim.
- To streamline administrative processes, reduce handling of cash, and integrate payments directly into the board’s records.
- To minimise payment frauds, missed payments, or mismatches in receipt issuance.
- To propel further digitisation of educational services, aligning with broader national initiatives.
4. Immediate Impact on Students and Parents
The change has not been entirely smooth in its rollout, and the immediate effects include:
- Students and parents facing inconvenience and delays: many report spending the whole day to submit fees, then waiting another day for confirmation.
- Limited payment options causing frustration: previously acceptable apps are no longer usable, reducing flexibility.
- Disruptions to student schedules: due to delays, some have had to postpone registrations or visits to the board office, risking missing deadlines.
- Pressure on board staff and technical support: with the new system in effect, queries and support requests have reportedly increased.
5. Step-by-Step Guide to the New Payment Process
If you are a student or parent required to make a payment under the new system, follow these steps:
- Download and install the HBL mobile app, if you haven’t already.
- Register/login on the app with your valid credentials and link your bank account or card.
- Ensure you have the correct fee head (for the service you are paying for) and the correct reference/roll number as required by BISE Lahore.
- Use the app to initiate payment, selecting the equivalent board code or payment channel as directed by the board’s notification.
- Take a screenshot or save the payment receipt within the app.
- Log in to the board’s e-services portal (for example the e-portal link) and upload/submit the payment proof if the board demands online verification.
- If confirmation is delayed, allow for an extra day, and if required, visit the board office with receipt proof to expedite.
- Once confirmed, proceed with your board service (e.g., registration, certificate issuance).
6. Potential Issues & How to Address Them
With any significant procedural change there are bound to be teething problems. Here are some likely issues and suggestions:
Visit the official BISE Lahore website
- Payment not credited/confirmation delayed: Keep the receipt and a screenshot of the transaction, and contact the board’s helpline or support email with those records.
- App usability issues or bank-linking problems: Ensure your bank account is active, the app is updated, and that mobile-banking functions are enabled in your user zone.
- Limited access to HBL banking for some students: If you do not have an HBL account or app, check if the board allows other arrangements or if you can open a temporary bank account with HBL.
- Missing or unclear instructions from the board: Keep checking the official board website and notifications for clarifications or supplementary guidance.
- Risk of missing deadlines due to delays: Attempt payment early in the window, and monitor your status to avoid last-minute submission failures.
7. What BISE Lahore Says and What Comes Next
The board has acknowledged the change and indicated that the move to the single-platform payment is part of its broader strategy to digitise services and improve efficiency. (8171ip)
They also suggested that while initial disruptions are regretted, long-term benefits of faster tracking, fewer mismatches, and better record management are expected. The board may issue further guidelines or allow backup channels if the problems persist.
It is advised that all students and parents stay updated via the board’s official portal and be ready for any announcements regarding alternate payment options or extensions to deadlines.
8. Conclusion
The new fee payment system introduced by BISE Lahore marks a significant shift in how board services are accessed and paid for. While the move is rooted in improving governance and digitising transactions, the initial rollout has highlighted practical difficulties for many students and parents.
By familiarising yourself with the new payment process, preparing ahead of time, and saving proof of payment, you can minimise the impact of these transitional challenges. The board’s intention to modernise is commendable; what remains essential is smooth implementation and timely support for all affected users.
For students and institutions alike, adapting quickly to this change will ensure fewer disruptions and a more seamless experience when engaging with the board services.
